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  1. Zillow Help Center
  2. Renters
  3. Rental Applications

Rental Applications

  • Why do some landlords and property managers not accept my Zillow application?
  • Will Zillow contact my previous landlord for a reference?
  • Is the application a subscription or recurring fee?
  • I legally changed my birth name, but my credit report shows my old name
  • Are applications available through Zillow, Trulia, and HotPads?
  • Why does my credit report not contain a credit score?
  • Uploading Income Verification Documents
  • What if I don’t have a traditional source of income to enter?
  • What if I don’t have contact information for my landlord or employer?
  • How do I add a co-signer or guarantor?
  • Where can I view my credit report and background check?
  • I submitted an application. When will I hear back on the status of my application?
  • How do I apply for a listing? Can I get a link to the application?
  • I already purchased the application. Why am I being prompted to pay again?
  • What is included with the online rental application?
  • How much does the application service cost?
  • What does it mean to have a portable, or “reusable” application?
  • What happens after I submit my application?
  • How do I pay the $29 fee?
  • How do I edit my application?
  • How do I add a co-applicant?
  • Why can't I verify my identity?
  • Why must I wait 30 minutes before retrying my identity verification?
  • How is my information kept safe?
  • What does a background check include?
  • Why does my background report show unavailable?
  • Can I request only a background check or a credit check, but not both?
  • What if I don’t have a social security number?
  • What does a credit report include?
  • Does requesting a credit report affect my credit score?
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