I already submitted my application. How do I go back to add or edit my income verification documents?
Once you’ve submitted your application, you cannot go back to add or edit income verification documents and will need to follow up with the landlord separately to provide the documents if they ask for them.
You can also withdraw your application and resubmit it to add income documents to your application. Please note your application will retain most of the content you originally entered. To withdraw your application, please visit this article. If you’d like to resubmit an application after withdrawing, follow the steps below:
- Either use the Apply Now button on the listing, or request another application invitation from the landlord.
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Go to the Income History section.
- Upload your income verification documents.
- Submit the new application to the landlord
What file types are supported?
PDF, JPG, JPEG, and PNG.
Can I delete my income verification documents once I submit the application?
You can delete your income verification documents while your application is in progress, but not once you’ve submitted the application. If you start a new application for a different property, you can delete the income verification documents for the new application. Any previous application that was submitted will still have your income verification documents attached.
Is my information safe/secure?
We take the security of our users’ information seriously. We intentionally limit the amount of sensitive data we store, and we use multiple layers of security to keep your data safe. Income verification documents are not stored in our system and landlords only have access to viewing them for 60 days. Additionally, we continually review and update our practices to stay on top of evolving threats. For more details on the types of information Zillow stores, please see our Privacy Policy.
What types of verification documents should I upload?
You can upload documents such as recent pay stubs, W2, tax returns, bank statements, employment offer letters, and rental assistance payments documentation (for example, tenant-based vouchers).
How long will landlords have access to my income verification documents for?
For the privacy and security of our users, any documents that you upload will expire for landlords after 60 days.