Frequently Asked Questions
Request a copy of your data
- What happens when I request a copy of my data?
- How long will it take to receive my data?
- Why are you using JSON, XML and CSB files for my data export?
- Can I see my data in other file types (Excel, PDF, etc.)?
- You've listed one of my old email accounts, but that account is now closed and I can't access it. How can I request my data?
- I had an interaction with your company that's not included in my data export. Why is that?