Frequently Asked Questions
Request a copy of your data
- What happens when I request a copy of my data?
- How long will it take to receive my data?
- Why are you using JSON, XML and CSB files for my data archive?
- Can I see my data in other file types (Excel, PDF, etc.)?
- You've listed one of my old email accounts, but that account is now closed and I can't access it. How can I request my data?
- I had an interaction with your company that's not included in my data archive. Why is that?
Delete your data
- What's the difference between deactivating my account and deleting my data?
- How do I deactivate my account?
- How do I delete my data?
- How long will it take to delete my data?
- Is there any data you won't delete?
- Can I delete my home from your sites?