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Real-Time Touring Set-up Instructions

  • Updated

Real-Time Touring is a streamlined touring experience powered by ShowingTime for agents and buyers. Through this experience, high-intent buyers are routed to agents through a frictionless experience to help them get home.

Agents will find crucial steps you need to take to get you and your team ready to start receiving these connections. 

What you'll learn in this article:

Enabling In-App Connections

Before you start, make sure to update your app. Then follow these simple steps to enable In-App connections so you can start receiving Real-Time Touring leads:

  1. Click on More (3 dots icon)
  2. Click on Settings (gear icon)
  3. Click the toggle (for iOS) or checkmark (for Android) to enable Push notifications
  4. Click on Enhanced Connection calls
  5. Click the toggle to Allow enhanced connection calls

We recommend you test your connection process to ensure you are set up correctly and most effectively to receive In-App Connections.

Before you start, we recommend saving the Contact:

 In the Premier Agent app, select More > Under Resources, select Get help & give feedback > Under Get Help, select I want to test the connection process.

  • For Android: Select prompts to add a new contact and save new contact to your phone
  • For iOS (iPhone): Select Create a new contact > New contact card will appear with the name already added. Ensure you don't have a social profile set for this contact > Tap add phone > Manually type in 206-539-0456 > Select Done. 

For iOS devices, we recommend also adding the Contact to your Favorites to avoid missing these connections when you are in Do Not Disturb mode: Select Create a new contact > New contact card will appear with the name and social profile already added > Tap add phone > Manually type in 206-539-0456 > Select Done > Select Add to Favorites> Select Call > Select (206) 539-0456 

Once you have saved the Contact, select Start call now to test the connections proceses.

Turning on Device Microphone Permissions for Premier Agent App

Enabling your phone microphone permissions is essential for allowing the app to properly use the Voice over Internet Protocol (VoIP) feature in Real-Time Tours and other in-app communication tasks.

  • To enable microphone permissions on an Android device, follow these steps: On your phone, go to Settings > Privacy > Permission Manager > Microphone > Premier Agent > Select Allow only while using the app. 
  • To enable microphone permissions on an iOS (iPhone) device, follow these steps: On your phone, open Settings > Scroll down to the Premier Agent > Toggle on the microphone. 

If you face any issues while enabling microphone permissions, first ensure that your device's operating system and the Premier Agent App are up to date. If the problem persists, contact Partner Support at 888-466-3501, via email at partnersupport@zillowgroup.com or via Chat Support.

Setting up automatic app updates

We strongly recommend all participating agents also set up automatic app updates to ensure access to newly released features.

Adding MLS ID to your agent profile

Follow these simple steps to add your MLS ID to your profile so Real-Time Touring requests can be properly booked in ShowingTime:

  1. On your phone, click on More (3 dots icon)
  2. Click on View your profile
  3. Click on Edit at the bottom of the screen and select MLS Agent IDs
  4. Click Add MLS agent IDs
  5. Search for your MLS Name and select it from the list
  6. Add your MLS Agent ID and click Save
  • Can I add multiple MLS IDs to my Zillow profile? Yes, you will want to be sure you have all of your MLS IDs attached to your Zillow profile.
  • What if I cannot find my MLS ID to add to my Zillow profile? If you have trouble locating your MLS ID, contact your local Multiple Listing Service to confirm your ID and ensure it is active. 
  • What is ShowingTime, and why is it important to have my MLS ID appropriately connected? ShowingTime is a tool that simplifies and automates the process of scheduling and managing showing appointments for real estate professionals. Adding your MLS ID to your Zillow profile ensures seamless integration between ShowingTime and Zillow, saving you time. 

Linking your MLS ID in ShowingTime

To link your MLS ID in ShowingTime, follow the steps below, also outlined in this ShowingTime article: 

  1. On your phone, click on the My Profile tab on the home page, or your photo from the main menu.
  2. Under the Log in Information section, select Add Profile.
  3. Search by either last name or email as displayed in your MLS, then click Search.
  4. Select the profile(s) you would like to link.
  5. Click the Link button. 

Once completed, you will receive an email from ShowingTime with the ‘Agent Link Request’ subject line. Be sure to follow the instructions in the email to finalize the linking process.

If you face any issues while linking your MLS ID(s) in ShowingTime, first check the email instructions to ensure you have followed the steps correctly. If the problem persists, reach out to ShowingTime Support at 800-379-0057 for further assistance.

Creating routing rules

Real-Time Touring routing rules need to be reviewed or set up so that team members can start receiving these lead types:

Flex partner team leads:  In order for agents on your team to receive Real-Time Touring connections, you must enable this connection type for them in your Routing Rules.

Market-Based Pricing partner team leads: Real-Time Touring (RTT) connections have their own lead type in your routing rules section.

To create an RTT routing rule,

  1. Log into the Team Zillow Account and select Team > Routing rules from the top menu
  2. Under Connections and Other Leads > choose Create a New Rule
  3. Choose Attribute = Lead Type, then select Lead Type = Real-Time tours (Optional: An additional filter can be added by clicking the [+] Add attribute button)
  4. Lower down the page, select Assign to: ‘=Team members by broadcast. RTT leads will be delivered One-By-One to the available team members you select here. They will not actually be broadcast to multiple team members at once.
  5. Add team members you wish to receive RTT leads and click Create rule
  6. On the main routing rule page, click and drag the new RTT routing rule to the top of the list.

Note: Tour Connections and All leads lead type rules will still apply to RTT leads. Be sure to put your RTT routing rules above these other rules so that they take effect correctly.

 

Real-Time Touring working hours

You may receive Real-Time Touring connections from 8 AM to 9 PM. It's advised to avoid enabling low-power mode and low-data mode during these hours to ensure you don't miss any Real-Time Touring connections.

iOS:

  • To disable Low Power Mode on an iOS device: Open Settings > Battery. Alternatively, you can turn it on and off from the Control Center (Settings > Control Center > Customize Controls, then select Low Power Mode to add it to Control Center).
  • To disable Low data mode on an iOS device: Open Settings > Cellular > Cellular Data Options > Data Mode, and uncheck Low Data Mode.

Android:

  • To disable Battery Saver Mode on an Android device, Open Settings > Battery > Power Saver Mode, and toggle it off.
  • To disable Low data mode on an Android device: Open Settings > Tap Network & Internet > Data Saver, and toggle Data Saver off.

How to Add in Closed Zillow Lead Transactions

Reporting transactions that closed from a Zillow lead is required to continue receiving Real-Time touring leads. This must be done for all transactions that close from a Zillow lead, not just Real-time touring leads. 

To log a transaction:

  1. From the contact details page, update the Contact Status to Sale closed 
  2. Go to the Transaction tab and add Transaction details: Address, Close Date, Price, then select Closed for the Transaction status. 

  3. Click Save (on the desktop) or Done (on the mobile app)

Real-Time Touring Cheatsheet

This document compiles the main Real-Time Touring program standard operating procedures in a short and concise way so you and your team can refer to.

 

For additional details on specific ZIP codes, contact your Sales Advisor. 

If you are facing any issues with following these steps, the first important thing to do is to make sure your Premier Agent app is up to date. If you still need help, contact Partner Support at 888-466-3501, via email at partnersupport@zillowgroup.com or via Chat Support.

 

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