ResMan Integration FAQs

What you'll learn in this article:

• How do I contact the ResMan Support team? 
  
• How do I send my listing data to Zillow from ResMan? 
  
• I no longer have units available, how do I update my listing? 
  
• How do I activate waitlist on Zillow? 
  
• My amenities from ResMan aren’t showing on Zillow, what do I do? 
  
• Why do my amenities display differently than what I have added in ResMan? 
  
• Photos aren’t showing on Zillow, what do I do? 
  
• Photos aren’t in the right order on Zillow, what do I do? 
  
• My address is incorrect on Zillow, what do I do? 
  
• I’m syndicating my listing to Zillow from ResMan but Zillow says it’s inactive or omitted 
  
• I’m not getting Zillow leads in ResMan what do I do? 
  
• How can I tell my listing is going to Zillow?
  

 

How do I contact the ResMan Support team?

Zillow partners using ResMan must submit requests through ResMan from the Knowledge Center.

Instructions for how to access the Knowledge Center can be found here.

If you're unsure how to contact your ResMan support team, you may find resources here.

How do I send my listing data to Zillow from ResMan?

1. Login to the ResMan platform.
2. Create a support ticket on the ResMan client portal, integration, and indicate what properties you would like to connect.
3. The ResMan team contacts you when integration has been completed.
4. After integration has concluded, your listings take 24 to 48 hours to connect to Zillow.

I no longer have units available, how do I update my listing?

We encourage users to ensure that their listings are still sent to ILS, even when units are not available. Partners with an active multi-family listing contract will receive a feed syndication error if the subscription is turned off, or if the listing stops sending to Zillow.

To ensure that your listing is continuously sent to Zillow, configure your settings in ResMan so that your floorplans are still sent, with price data, even when there are no units available. 

If you do not wish to receive leads, clients on the Packages product can manually activate waitlist for their community until units are available again. 

How do I activate waitlist on Zillow?

This will occur automatically when on the Pay-Per-Lease product. For clients on the Packages product, you can activate your waitlist by following these steps:

1. Login to your Zillow Account Portal.
2. Select your property from your Properties dashboard.

3. Scroll to the bottom of screen and click Start Waitlist.

Note: You must disable waitlist once you have availability again

My amenities from ResMan aren’t showing on Zillow, what do I do?

Amenities on ResMan will be normalized to certain categories on Zillow based on our site design. This ensures your listing will appear in search filters. 

Any amenity which is unique enough to not be normalized will appear in the Special Features section of the Zillow Building Detail Page for Multi-family Property Types. 

Currently, we are unable to display Specials or Concessions which are added in ResMan. To add these, reach out to our support team.

Multi-Family Property Type - Normalized Amenities

Key Features Section	Highlights the following features: Pet Policy Laundry Features (Shared or In-Unit) Heating and Cooling Features Parking Features Accessibility Features (Elevator, Disabled access, etc.) Outdoor Common Areas If any of your amenities are in these categories, they will also be displayed in the Key Features section.
Building Amenities Section	Contains Seven Sub-Categories: Community rooms Fitness & Sports Other Outdoor common areas Security Services & Facilities View description Community rooms Business center Clubhouse Conference room Fitness center Game room Library Lounge Party room Pet washing station Theater Fitness & Sports Basketball court Bocce court Sports court Shuffleboard court Racquetball court Sports field Tennis court Volleyball court Other sports court Other Guest suite Hot tub Sauna Swimming Pool Outdoor common areas Deck Garden Gazebo Lawn Patio Picnic area Playground Rooftop deck Trail Water feature Security Controlled access Doorman Gated entry Intercom Night patrol Services & Facilities 24 Hour Maintenance 55+ community Assisted living Bicycle storage Disabled access Dry cleaning drop off Elevator Furnished units avail Online rent payment Online maintenance portal Onsite management Package service Shared laundry Smoke free building Spanish Speaking Staff Storage space Valet Trash View description City Golf course Mountain Park Territorial Water Wooded
Unit Features Section	If an amenity is normalized as one of the following, it will always be included under Unit Features.  Unit Features cannot currently be designated to a specific Floor plan or Unit on Zillow. For instance, if Air conditioning is included in Unit 101,  but not others, we will still display under all Floor plans. For this reason we include the disclaimer “Features may not be available for all units” The following amenities will display under Unit Features: Appliances Refrigerator Freezer Oven Range Microwave oven Dishwasher Garbage disposal Washer Dryer Washer/dryer hookups Convection oven Double oven Trash compactor Heating Electric Gas Heat pump Oil Propane/Butane Solar Cooling Air Conditioning: Central Air Conditioning: Wall Air Conditioning: Window Air Conditioning Ceiling Fan Flooring Carpet Concrete Hardwood Softwood Laminate Linoleum Vinyl Slate Tile Other Internet/Satellite Building-wide wireless Cable TV High-speed internet ready Satellite TV ready Other Other Fireplace Patio or Balcony Furnished
Special Features Section	Any amenity which cannot be normalized will be included in this section.  Examples include “Stainless Steel Appliances”, “9-Foot Ceilings”, “Custom Windows”, etc.
Policies Section	This section includes the following categories: Lease Terms Parking Pets Lease Terms Flexible Monthly 1, 2, …12+ months One year Less than 1 year More than 1 year Other Despoit Fees Administrative Fees Application Fees Parking Types: Attached garage Detached garage Underground garage Parking lot Covered parking Multi-level garage Parking Policy Categories: Surface Lot: Bulleted description of policy Garage Lot: Bulleted description of policy Covered Lot: Bulleted description of policy Street: Bulleted description of policy Other: Bulleted description of policy Pets Cats Allowed/Not Allowed Non-refundable Pet Fee (if applicable) Monthly pet fee Description of policy Dogs Allowed/Not Allowed Non-refundable pet fee (if applicable) Monthly pet fee Description of policy

Why do my amenities display differently than what I have added in ResMan?

Zillow will only include the Amenity as a Unit Feature if it is categorized as one of the following:

Appliances

• Refrigerator
• Freezer
• Oven
• Range
• Microwave oven
• Dishwasher
• Garbage disposal
• Washer
• Dryer
• Washer/dryer hookups
• Convection oven
• Double oven
• Trash compactor

Heating

• Electric
• Gas
• Heat pump
• Oil
• Propane/Butane
• Solar

Cooling

• Air Conditioning: Central
• Air Conditioning: Wall
• Air Conditioning: Window
• Air Conditioning
• Ceiling Fan

Flooring

• Carpet
• Concrete
• Hardwood
• Softwood
• Laminate
• Linoleum
• Vinyl
• Slate
• Tile
• Other

Internet/Satellite

• Building-wide wireless
• Cable TV
• High-speed internet ready
• Satellite TV ready
• Other

Other

• Fireplace
• Patio or Balcony
• Furnished

All other unit amenities which are not categorized this way will be included either as a Building Amenity or a Special Feature.

Photos aren’t showing on Zillow, what do I do?

Photos can be added in two different places: Property Marketing Module and Unit Type Marketing module. 

1. If you’re not seeing photos on your Zillow listing, please ensure you are adding images to the Property Marketing Module.
2. Navigate to Admin, select Properties, and click on the Property name.
3. Select Marketing Information from the left navigation menu.
4. Click Edit to review and make any changes.
5. Us the section for "adding images”, if any photos should be added.
6. Ensure that all photos added to your property are unique images. DO NOT include the same photos under your Unit Types images if they have already been added as property marketing photos.
7. Ensure that your photos are in a valid photo file format: JPG, GIF, BMP, FPX, PNG, PSD, and TIF. (Note: LAB color space is not supported.) 

Only photos smaller than 25MB can be uploaded. The maximum dimensions allowed for an image is 2048 x 1536 pixels, with a minimum dimension of 1024 x 768 pixels. 

There isn't a resolution limit (just a size limit of 25MB), but we do recommend using the 2048 x 1536 size. 

Ensure only 1 layout is added to Unit Types. Zillow can only display 1 Unit Type layout per Unit Type. Additional photos should be added to individual units or to the main property marketing photos photos.

Photos aren’t in the right order on Zillow, what do I do?

1. Ensure that all photos added to your property are unique images. DO NOT include the same photos under your Unit images if they have already been added to the property elsewhere.
2. If updates are made, wait 24 hours for these to come to Zillow.

My address is incorrect on Zillow, what do I do?

Check the address you have entered in ResMan. Addresses MUST include a street number, street name, city, state and zip code. 

If your community has multiple addresses, the address used should either be your Leasing Office address (if located on-site), or the entrance to your community. For best results, please select 1 building to advertise as the property address and do not list as a range, ie: use 100 Smith Street not 100-200 Smith Street.

Address CANNOT include unit or suite numbers (if Property Type is Multi-Family), property names, or other invalid details which are not apart of the official building address.

• If any corrections are made: Allow 24 hours for the correct address to syndicate to Zillow.
• If the address is correct in ResMan but is displayed incorrectly on Zillow (slightly different variation): Reach out to the Zillow support team.
  
  

I’m syndicating my listing to Zillow from ResMan but Zillow says it’s inactive or omitted

Address	Be sure you include a valid street address, city, state and zip code in the appropriate field for each. Ensure that your property name is not included in the address fields.
Available Vacancies	Be sure you have at least 1 vacant or on-notice unit. If you have no availability, please update your settings so that floorplan data is sent with a general market range and activate waitlist for your property through your Zillow Account Portal.
Contact phone number	Insert your building’s contact phone number in the contact information section.
Contact email	Insert your building’s contact email in the contact information section.
Marketing Photos	Ensure that you have at least 1 listing marketing photo uploaded.

 

I’m not getting Zillow leads in ResMan what do I do?

Clients on the Pay-Per-Lease product will receive all Zillow leads as integrated ResMan guest cards.

To check what product you have for your property, navigate to your Zillow Account Portal, and check that Pay-Per-Lease shows under Advertising for the property. 

Users not on Pay-Per-Lease can request a ResMan API integration by submitting a ticket to our support teams. You can submit a request by navigating here.

 

How can I tell my listing is going to Zillow?

1. Go to your ILS Directory settings and ensure Zillow is enabled on for syndication.
2. Ensure you have at least 1 active vacant or on-notice unit, or that your settings are configured to send floor plans with pricing, even when there are no units available.
3. Navigate to your Zillow Account Portal to check on your listing publishing status or obtain a direct link to your listing on Zillow. 
4. Once you select your property, you’ll see a banner showing the listing data source and any feed errors.

You can also see your live listings at the bottom of the page. Select View on Zillow Rental Network for links to your listing on Zillow, Trulia or Hotpads

If there are any publishing errors, you’ll either see a Declined status or a Partially Published status.