I didn't receive a verification code via text message
If you are not getting a text message with your verification code, this could be for a few reasons. Try these troubleshooting steps below.
- Make sure your service plan and mobile device supports text message delivery.
- Restart the mobile device: Restarting your device ends any background processes or services that are currently running and could cause problems, along with refreshing your device's core components, restarting them in case they crashed at any point.
- Make sure you have a device signal: Make sure your phone calls and text messages are getting through to your mobile device. You may need to send/receive test calls and texts to ensure your phone services is working properly. Make sure your mobile device is turned on. If your device is turned on, and you're still not getting the call or text, it's most likely a problem with your network and you'll need to talk to your provider.
- Turn off Do Not Disturb: Make sure you haven't turned on the Do Not Disturb feature for your mobile device. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Refer to your mobile device's manual for instructions about how to turn off this feature.
Note: If you received multiple verification codes, only the newest one will work.
If you followed the steps above and still have trouble signing in, contact us using the submit a request button below.
If you got a new phone and no longer logged in to your account please contact us using the submit a request button below.