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2-Step Verification

  • Updated

Overview

2-step verification sometimes called 2FA, adds an extra layer of security to your account. If you set up 2-step verification, you’ll enter your password and a 6-digit unique verification code we will send to your phone as a text message. This means if someone gets access to your password, they can’t sign in to your account without also having access to your phone.  

If you use Facebook, Apple, or Google to sign in, we won’t ask you to enter a verification code because you are trusting their services to keep your account information safe.  

Setting up and using 2-Step Verification

When we need to make sure it’s you signing in, we’ll send a 6-digit code to your phone via text message. Then, you just enter the code on the screen where you’re signing in to help prove it’s you. Your carrier's standard messaging rates may apply. 

  1. Sign in to Zillow
  2. Click My Zillow on the top right of the page
  3. On your profile page scroll to the 2-step verification section and click Enable
  4. Enter the phone number
  5. After a few seconds, you’ll receive a 6-digit verification code
  6. Enter the code that was sent to your phone

Note: You may be prompted to create a password and confirm your email address if you haven't done so already. This is to ensure that you are the owner of the account. 

Signing in with 2-Step Verification   

Once you’ve enabled 2-step verification, you’ll need to enter a unique verification code in addition to your email and password at sign in. 

  1. On the sign in page, enter your email and password. 
  2. Then you’ll be asked for a second verification step. Enter the 6-digit code which you'll receive from Zillow on your phone. 
    1. Note: when you enter your code, you can choose to trust your device for 7 days -- this means you won't be asked for a second verification step again when you sign in from this device. If you sign in from another computer or want to edit your personal information however, you’ll be asked for a second verification step. 
  3. Click Done 

Disable 2-Step Verification

  1. Sign in to Zillow
  2. Click My Zillow on the top right of the page
  3. On your profile page scroll to the 2-step verification section and click Disable
  4. After a few seconds, you’ll receive a 6-digit verification code
  5. Enter the code that was sent to your phone number click Done

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