Emailing through Zillow

Zillow email FAQ

Why are the emails I receive from property managers and prospective renters from “zms-1234@reply.zillow.com”?

This is Zillow’s way of anonymizing the email address to protect your personal email and identity. This gives you the option to decide when and if you want to share your contact information.

Will the property manager or prospective tenant get my reply?

Yes, they will get your reply, so you can continue the conversation as usual.

What if I want the prospective tenant’s or property manager’s email address?

You can ask them for it in your reply.

What do I do if I think someone from a “zms-1234@reply.zillow.com” email address is trying to scam me?

Stop the communication and report the listing on Zillow: Return to the listing, click “Report problem with listing” and select “Listing seems to be fraudulent or illegal.” You can learn more about reporting scams and protecting yourself from fraud in our help FAQ "Beware of Scams and Other Internet Fraud." 

 

Have more questions? Submit a request