Photo Uploading Tips

Photo Upload and Display Requirements

Zillow will support upload and display of photos that meet the following requirements:

  • Must be in JPG, GIF, BMP, PNG, or TIF image format
  • Must be smaller than 25 MB
  • Must have a mime type that starts with “image”, a mime type of “application/octet-stream”, or no mime type
  • Property photos must be at least 330 pixels wide and 220 pixels high
  • Must not use the LAB color space

Larger and higher quality photos are always preferred!

Troubleshooting

Missing Photos

If photos are missing from your Home Details Page or listing, it is most likely because the photos do not meet the requirements specified above.  Please ensure that your photos meet the requirements and then try uploading again.

If your photos are sourced from a listing feed, you must upload photos that meet the requirements at the feed source instead of on Zillow directly.  Once you have updated the feed source, the photos will appear on Zillow within 24 hours.  You may need to contact your agent directly to complete this step.

Photos are sideways or upside down

If your photos are not displaying in the correct orientation, then it is likely that your photo is either missing EXIF orientation data or has incorrect EXIF orientation data.  Zillow respects EXIF orientation tags, so you should ensure that your photos have correct information, or remove the EXIF orientation data if the photo is already oriented correctly.

You can also manually rotate your photos.  In the More dropdown above your photos, select Edit listing, photo and price.  On the edit page, select the individual photo to be rotated.  Click “Rotate” and save your changes.

Photos are too large

You may receive an error message saying your photos are too large to upload.  One of the best ways to reduce the size of your photos is to resize them. There are many free online services:

  • Resizr, is a free online image crop website. It will help you convert, crop, rotate, or edit your image.
  • Google's Picasa is a free tool for organizing, editing, and sharing your photos. Picasa can also help you resize your photos.
  • Another popular free tool for manipulating photos is IrfanView. This tool has batch processing for resizing multiple photos. 
  • If you don't want to install any new software on your computer, there are several Web sites that will resize your photos for you, including resizepic.comshrinkpictures.com, and resize2mail.com. Typically, you upload your photo and select a new photo size. The resized photo is displayed in your Web browser, where you can save it back to your computer.
  • For Mac users, we suggest you review this Easy resizing tutorial.

If you continue to have issues with uploading photos after trying the troubleshooting steps above, you can contact us and we will be happy to assist you with the process.

Have more questions? Submit a request