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  1. Zillow Help Center
  2. Landlords and Property Managers
  3. Rental Applications

Rental Applications

  • Why do I see background checks from CIC and Checkr?
  • Room for rent listings and applications
  • Why does my account need an application manager?
  • Why was my applicant’s credit report unable to be pulled? Or why does their credit report not contain a credit score?
  • ICRAA Overview
  • Why can't I use applications?
  • I deactivated my listing. Why am I still receiving applications?
  • What do “Invited to apply” and “Application in progress” mean?
  • Why can’t I sign in to view my applications?
  • Can I edit the Zillow application or use my own application?
  • A renter said they applied. When will I receive their application?
  • Why can't I verify my identity?
  • Why do I have to verify my identity and enter my SSN?
  • What questions are included in the online application? Can I see a sample?
  • What is included with the online rental application and third-party reports?
  • Can I do just a background check or just a credit check, but not both?
  • What does it mean that the renter has a “portable” application?
  • What does it mean to enable or accept applications for my properties?
  • Will I have to collect their social security number?
  • How much does the application cost?
  • How does the renter pay their application fee?
  • I have a tenant referral and do not plan to publicly list the property for rent. Can I still use this service to collect an identity-verified application with credit screening and background check?
  • How long do background checks and credit checks take?
  • Can I trust this credit report and background check?
  • What does the background check include?
  • Will Checkr verify employment or past rental history?
  • Can I customize the fields for the background check?
  • Why does a tenants background check show as unavailable?
  • What if the applicant doesn’t have a social security number?
  • What does a credit report include?
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