Rental Applications
- Troubleshooting Applicant Issues
- Why do I see multiple applications from the same applicant?
- What questions are included in the online application? Can I see a sample?
- How can I make sure that I use the criminal background check in a way that promotes fair housing?
- Why can't I see the background check?
- How can I comply with my Fair Housing Act obligations while using the applications product?
- If my state has rules about the application fees that I can charge to my applicants, can I adjust the fees that Zillow charges to applicants?
- How is this information kept safe?
- Does requesting a credit report affect an applicant’s credit score?
- Will this be available in the Zillow Rental Manager App?
- What if multiple people share the same login? Who should do the identity verification?
- What if the applicant doesn’t have a social security number?
- How do I download and print their application for my records?
- Is this available for multifamily properties?
- I have a tenant referral and do not plan to publicly list the property for rent. Can I still use this service to collect an identity verified application with credit screening and background check?
- Will I have to collect their social security number?
- Can I do just a background check or just a credit check, but not both?
- Can I customize the fields for the background check?
- Will Checkr verify employment or past rental history?
- In my state, I’m allowed to charge for my time to evaluate applicants. Can I collect that fee through your services?
- Can I pay the fee for the applicant?
- How does the renter pay their application fee?
- How do I report an issue with viewing the applicant’s credit report or background check?
- What if roommates are applying?
- Can all roommates, over 18, submit an application?
- What if I have additional questions about applications and screening?
- What does the background check include?
- What does a credit report include?
- How long do background checks and credit checks take?
- Can I trust this credit report and background check?