If you see an error message when attempting to use Zillow rent payments, or do not have access to Zillow payments at all, it may be due to one of the below reasons.
Your listing is outside of the United States
Our payments feature is not available for international listings. Generally, Listings outside of the US are not currently supported on Zillow, with the exception that listings can be posted and managed through Zillow Rental Manager in some areas of Canada.
Payments are not supported for multi-family listings
Our payments feature is not available for listings in this category. However, you can still manage and edit your ‘entire apartment community’ listing through Zillow Rental Manager to appear on Zillow, Trulia, and Hotpads.
We do not have the option to change the listing type associated with a property card at this time, so if you selected the ‘entire apartment community’ category by mistake you will need to deactivate the listing and create a new listing. You can find instructions on creating a listing here.
Your listing is syndicating to Zillow through a feed
Our payments feature is available to use for feed listings if you have a connected Zillow Rental Manager account. If you do not have a connected account, you will be unable to use the Zillow payments service.
To connect your Zillow Rental Manager account, follow the steps below.
- Log in to Zillow Rental Manager with the same email address you use as the contact email for your feed listings here: https://www.zillow.com/rental-manager/
- Click "Get Started" then our system will ask to verify your email address.
Once your email has been verified, you will see your feed listings in your Zillow Rental Manager account and you will be able to get started with payments from there.
Please note that your Zillow account email must match your contact email on the feed listings you have posted.
Non-rental listing
Our payments feature is only available to rental listings. If you would like to post your rental listing and utilize our lease feature, you can find instructions here.
Payments are unavailable for your account
Our payments feature is not currently available for your account, please email us at rentpayments@zillow.com for additional assistance.