A renter's payment may fail for several reasons. The card they’re using may be expired, they may have insufficient funds, or it might be their first payment through Zillow and their bank doesn’t recognize Zillow so the bank won't allow the charge.
When a renter's payment fails, Zillow won't automatically retry the payment. Instead, the renter will need to make sure that their account has sufficient funds, or remove the block that prevented the payment from being initiated the first time, and retry the payment.
Important things to know about failed payments:
Zillow never automatically re-tries a failed payment, so renters must make a new one-time payment to cover the payment that failed.
Zillow does not charge any kind of NSF or failed payment fees. If your renter's payment fails, and they see an ‘NSF’ or ‘failed payment’ fee, they need to speak with their bank directly.
Your renter will also be emailed notifying them of the failed payment, along with next steps to take.