If you have moved out, or are no longer paying your rent through Zillow, please contact your landlord to ensure they stop requesting payments from their account. Renters do not have an option to cancel the payment set up, so this will need to be done by the landlord.
To contact your landlord:
- Login to Zillow using the email address your rent payments are linked to.
- Navigate to your Payment dashboard.
- Click 'contact' next to your landlord's name to send them a message asking that they stop payments.
If your landlord is not sure how to stop payments, please refer them to our help article How do I stop collecting payments?.
For more information about cancelling your autopay setup, please refer to this helpful article How do I set up or edit autopay