If your reports are showing as no file found, and you and the property manager or landlord are unable to review your screening reports. This may be because no records exist to create the report. This can happen if you have not opened a credit account, or if none of your accounts have been reported to Experian.
If you have entered the correct information and believe that your credit history is sufficient to have an existing credit file, please reach out to Experian directly for more information on your credit file, as Zillow representatives do not have access to your personal information. Here are the contact numbers for Experian:
1-888-397-3742
1-800-509-8495
If you are able to review your credit report, but your landlord is not, this may be due to an issue on their end. Please refer them to our troubleshooting FAQs for further assistance.