In order for you to access the detailed screening reports for applicants that have applied to your rental listing, we require that you verify your identity. This helps us protect the privacy of renters’ sensitive information and comply with the Fair Credit Reporting Act.
ID verification won’t affect your credit score. Additionally, the Social Security number is not a required field - it’s possible that Experian can verify your identity just using your name, date of birth, address, and answers to privacy questions.
For property managers who have multiple employees that can access applications, one person is designated as the application manager. If you’re not the application manager, we also require that the application manager of your user company complete ID verification. If you have questions on how application manager works, please visit our FAQ.
To verify your identity:
- Log in to your Zillow Rental Manager.
- View your properties.
- On the listing in question, go to Find tenants > View all applications.
- Choose the application you wish to view.
- View the screening reports.
- Fill out the required fields, and answer all of the verification questions.
If you are having difficulty after answering all of the verification questions, please visit our FAQ for troubleshooting steps and more information.
We take the security of our users’ information seriously. We intentionally limit the amount of sensitive data we store, and we use multiple layers of security to keep your data safe. Additionally, we continually review and update our practices to stay on top of evolving threats. For more details on the types of information Zillow stores, please see our Privacy Policy. By using Zillow to view your applicants' detailed screening reports, you are granting Zillow and Experian the right, power, and authority to review, access, and transmit your personal information. Your information will be transferred, stored, and processed by Experian in accordance with the Experian Privacy Policy. For more information about how our third-party partners store and use your information, please see our Rental User Terms.