Past-due Balances & Partial Payments

• If your account has gone into Past Due status, you'll have a 30-day grace period from the past due date to satisfy the balance. Our system automatically attempts to recharge your account on the 7th, 10th, 15th, 22nd, and 29th days. Your advertising will be automatically canceled unless the past-due balance is satisfied by the 30th day.
• During the 30-day grace period, you also have the option to split up the payment between different payment methods rather than paying the full amount to the primary payment method if you wish to do so. You can do this by adding additional payment methods before attempting to pay the past-due invoice.
• If you have questions or concerns about this, please contact Partner Support directly by calling 888-466-3501.

Past-due Balances

1. Login to your Zillow profile and navigate to the Agent Hub.
2. Access the Advertising tab and select Billing.
3. Your past-due invoice details will appear under the Payment Due section. 
4. Click on Pay and complete the form to process your payment.

Partial Payments

1. Login to your Zillow profile and navigate to the Agent Hub.
2. Access the Advertising tab and select Billing.
3. Your past-due invoice details will appear under the Payment Due section. 
4. Click on Pay.
5. Select Other amount and enter the amount.
6. Select the payment method from the dropdown. 
7. Click on Pay to process your payment.

Note: Making partial payments using more than one payment method is only available with past-due balances. We cannot process partial payments as a default payment method.