How does it work?
Home shoppers can schedule tours of homes they’re interested in with the tap of a button, removing the first hurdle of scheduling a face-to-face meeting with a new client.
After the shopper picks a property to see, they enter their contact info and desired date and time for a home tour. We call Premier Agents based on share of voice to find one available to show that home. The home shopper and agent then receive each other's contact information by text and email so the agent can follow up.
Where is it available?
Shoppers in select ZIP codes in AZ, CA, CO, DE, FL, GA, ID, KS, ME, MI, MN, MS, MT, NC, NH, NM, NV, OK, OR, PA, RI, SC, TN, TX, VT, and WA can request home tours on Zillow. We'll provide updates as this function becomes available in more regions. We'll provide updates as this function becomes available in more regions.
How do scheduled tour leads show up in the CRM and how should I respond?
Scheduled tours will show up in two different ways:
- If you confirm the day and time of the tour with the connections team over the phone, the lead status will read, “You have a property tour scheduled with this lead. Follow up to confirm.”
- If you accepted the lead, but did not confirm the day and time of the tour with the connections team, the lead will read “This lead requested a property tour. Schedule it now.”
In both scenarios, reach out to the buyer and confirm that the requested day and time works. Additionally, schedule a place to meet – for your safety, we recommend meeting for the first time in a public location.
What if I’m not available at the requested time
If you aren’t available to tour the home at the requested time, no problem. We’ll try the next available agent, and you won’t lose your place. We’ll still call you with the next opportunity.
What if the home isn’t available?
The connection will still be yours. We’ll send you and the home shopper an email introduction so you can follow up.
What if I’m not able to quickly tell if the home is available?
That’s not a problem — the connection will still be yours. We’ll send you their contact info and let them know that while the tour isn’t confirmed yet, you’ll be reaching out soon to confirm a time or provide alternatives.
How do I ensure my safety on a tour?
Once you’re connected with the home shopper, plan your tour the same way you would for any other real estate lead. For example, you could suggest meeting at another location before continuing on to the home.
Why do you allow tours to be scheduled as little as two hours ahead of time?
To maximize the number of potential connections, we want to allow home shoppers the option to request a time that’s most convenient for them. We’ll continue to optimize this option over time to ensure the best experience for both agents and shoppers. As with all tour requests, you can decline the connection if you aren’t available at that time. We'll try the next available agent, and you won't lose your place. We'll still call you with the next opportunity.
What if a connection wants to view more than one home?
When we call to connect you with a home shopper who wants to schedule a tour, we'll also let you know if they're interested in more than one property. You can work with the home shopper to line up additional home tours at a time that works for both of you.