Why can't I see the background check?

We have a known issues with Internet Explorer 11 when trying to view background reports.  You can try a different browser like Chrome or Firefox.

To troubleshoot the issue for Internet Explorer 11, please follow these steps:

  1. Install the adobe extension here https://helpx.adobe.com/in/acrobat/kb/cant-view-pdf-web.html
  2. Once it is installed, go to your Internet Explorer settings and select Manage Add-Ons
  3. Enable the extension (Adobe PDF Reader)

Once you enable the extension, you should be able to view the background report without issue.

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