How do I report an issue with viewing the applicant’s credit report or background check? April 09, 2018 16:12 Updated Questions regarding the credit report, please contact Experian Questions regarding the applicant’s background check should be directed to Checkr All other questions should be directed to Zillow Rental Manager help: firstname.lastname@example.org Related articles What if I have additional questions about applications and screening? Why can't I verify my identity? How do I download and print their application for my records? What does the background check include? How do roommates apply together?