How do I stop collecting payments? June 10, 2019 23:11 Updated To stop payments, follow the steps below: Go to the Payments tab of your listing in Zillow Rental Manager. In the Payment end date section, click Edit. In the drop-down, select Stop payments immediately. Related articles Can my tenant “overpay” or underpay and carry a balance? How do I change the rent amount? Why do I have to verify my identity? How do I change the due date? When I request a payment for something besides rent, what are my tenant’s payment options? Can they use a credit card?