How do I refund payments? June 11, 2018 16:35 Updated If you need to refund a payment, please contact the support team to assist you at email@example.com. Related articles How do I pay the $29 fee? Can I delete my application? How do I stop collecting payments? Can my tenant “overpay” or underpay and carry a balance? What if the rent does not get deposited into my account?