How does it work?
My Agent is a new feature that allows agents to create online connections with their clients on on Zillow and Trulia. Once connected, agents will appear as the only buyer’s agent on for-sale listings.
How do I use My Agent to connect with my clients on Zillow and Trulia?
There are two ways that agents can use My Agent:
- Automatically with Concierge - My Agent works seamlessly with Concierge and allows agents to automatically create online connection. When an agent picks up a live transfer from Concierge, they will appear as the only buyer’s agent on listings for leads they get from Concierge. This connection will last 30 days. Agents can extend this relationship by confirming the relationship via the Premier Agent App.
- Using the Premier Agent App - Agents can create connections with their clients via the app; when they confirm, agents will appear as the only buyer’s agent on Zillow and Trulia listings.
- You can send an invitation to any of your saved Zillow or Trulia contacts in your Premier Agent App. Simply navigate to 'Contacts,' click on the desired contact and then click the 'Confirm' button.
Does My Agent work with all Concierge leads?
A My Agent connection is established only when the agent picks up the live transfer from Concierge for email leads (a lead who submitted an inquiry on Zillow or Trulia. My Agent does not currently support phone leads or leads from 3rd party sources.
Is my online connection with my client permanent?
No. Your client has the ability to decline or end the online connection anytime they want.
Is this online connection a contract?
No. The online connection is a way for you to engage your client in the home buying process and connect online on Zillow or Trulia, like you might friend someone on Facebook or add a connection on LinkedIn. It is non-binding and can be ended at any time.
My lead came in from Zillow/Trulia. When my client confirms our connection, where will I show up online?
You will appear as the sole buyer’s agent on for-sale listings on Zillow or Trulia, depending on which site the lead originated from.
Will I appear on all for-sale listings, or only where I advertise?
When you connect automatically via Concierge or your client has confirmed your connection, you will appear to them on for-sale listings for every county where you: (a) advertise or (b) have added a ZIP code as an area where you provide service. You can add or remove service areas at any time by editing your Zillow agent profile.
Can I connect with clients who did not submit on Zillow or Trulia?
Not at this time. Invitation functionality is limited exclusively to leads submitted on Zillow or Trulia.
Will I appear on listings or will my team member?
The agent who confirms the connection will appear as the only buyer’s agent on for-sale listings. (The agent who speaks to or meets with the client should send the confirmation message.)
What happens when I re-assign a lead?
Reassigning the lead to a different team member moves the online relationship to the new team member. If you have a confirmed online connection with a client and then reassign that client to a team member, you will transfer that online connection to your team member.
Can my ISA do this for my team?
At this time, the only way your ISA can confirm connections with your clients is if they are logged in to your account.