Note: This article summarizes terms from the contracts that you and your broker signed to participate in the Flex program. In case of any conflict, the contract terms take precedence. Please contact your Zillow Growth Advisor or flexpayments@zillowgroup.com if you have any questions.
Can I refer my Flex Connection to another agent?
Yes. As a Flex agent, if you are unable to effectively serve a Flex Connection, then you may refer the connection to another licensed real estate agent at your brokerage who is enrolled and participating in Flex.
Can I refer my Flex Connection to another Flex agent on my team?
Yes. As a Flex agent, you may refer the connection to another agent on your Flex team. You will transfer the Flex connection to the other agent. If a transaction closes after the connection is transferred, the other agent will log it and pay the Success Fee to Zillow. They will also receive credit towards their monthly transaction target.
Next steps:
- Ask your Flex team leader to re-assign the connection to another Flex agent on your team.
- No further action is required.
I referred my Flex Connection to an agent who is not on my team, and they owe me a referral fee because the transaction closed. What should I do?
If you refer your Flex Connection to another agent outside of your existing Flex team (whether or not the other agent is enrolled in Flex), and you receive a referral fee from the agent because the transaction closed, then the referral fee is subject to Zillow’s Success Fee.
Next Steps:
- The Flex Connection is still assigned to you, do not re-assign it.
- Log the transaction as closed as you normally would.
- For the commission amount, enter the referral fee you earned from the transaction.
- When you log a closed transaction and owe a Success Fee on a referred connection, you will receive credit towards your monthly transaction target.
- If you don’t have access to closing documents, you can upload a copy of the check and statement you received for your referral fee, with a reference to the property address.
If you have additional questions about Flex Connection referrals, please contact flexpayments@zillowgroup.com.