What you'll learn in this article:
- Why can’t I upload my lease?
- How do I upload and send a revised lease?
- Can I upload a lease and send it to multiple tenants for signatures?
- Can I upload and e-sign a lease agreement from my phone, or only on my computer?
- What types of files can I upload as part of my lease agreement?
Why can’t I upload my lease?
When uploading your lease documents to your Zillow Rental Manager, you will need to upload each document one at a time. The document must be in PDF or Word format, and not exceed 100MB. You may upload up to 10 documents in total.
If you continue to experience any issues associated with uploading your lease, try clearing your browser’s cache and cookies. We also recommend using Google Chrome, or Mozilla Firefox as your web browser.
How do I upload and send a revised lease?
Assuming not all parties have signed, you may cancel the signing of the lease and then go back to your dashboard and upload a new revised file.
If you need to make a change to the lease and all landlords and tenants have signed the lease, you can create an amendment or terminate the lease outside of our platform. Right now, amending or terminating leases is not supported on Zillow. If you terminate the lease, you can create and re-sign a new lease on Zillow.
If all parties have signed the lease you will need to upload a new lease document with the revised file and send the lease out for signing.
If you have any questions regarding amending or terminating your lease, contact an attorney in your jurisdiction.
Can I upload a lease and send it to multiple tenants for signatures?
Yes, you have the option to add multiple tenants to your lease. You can add up to 8 tenants. Note: Each tenant needs their own email and Zillow account to sign. The lease will be electronically sent to each tenant for them to sign.
Once you upload the lease document(s), our system will then generate a page where eSignature placeholders can be added to the lease. Simply add a placeholder for signatures and initials where needed (at least one signature placeholder per signer is needed) Once you save the placeholders you can request signatures from your tenants. The tenants will receive an email and proceed with signing.
Can I upload and e-sign a lease agreement from my phone, or only on my computer?
You can complete the process on your phone, however, we recommend doing it on your computer for the best viewing experience.
What types of files can I upload as part of my lease agreement?
Zillow’s lease upload feature supports Word Doc, PDF, or image file formats. You can upload as many as five files as part of your lease agreement and then they will automatically be merged into one document before they are electronically submitted to all parties for signatures.
If your file is not loading, check to ensure it is under 100 MB in size.