What you'll learn in this article:
- How do I change the rent amount?
- How do I update the payment term, or invite a new renter to pay rent?
- How do I update my deposit account?
- How do I update my renter’s information?
- How do I stop collecting payments?
- How do I update the past due status on a payment?
- How do I refund payments?
- How do I change the due date?
How do I change the rent amount?
If you would like to change the rent amount, you can do so for the next upcoming rent payment. To change your rent amount, please manage your settings from your Payment dashboard:
- Go to your Zillow Rental Manager account and click the Payments tab on the property listing.
- Click View all payments to manage your renter's payments. This will take you to your payment dashboard.
- Under Current term, locate the Monthly rent section and click Edit.
- Enter the new monthly rent amount, along with the date you wish to have the change take effect.
- Click Update Rent Amount
Your tenant will receive a notification email and will have to accept the requested change prior to the effective due date in order for the rent amount to be changed successfully.
How do I update the payment term, or invite a new renter to pay rent?
If you need to update the end date of your payment term, please visit this article for more information: What happens if my lease is longer than 12 months or we renew the lease for another 12 months?
To invite an entirely new renter to set up payments, you will first need to make sure that payments are stopped for the current tenant. If payments have not yet ended, you can end them by accessing your Zillow Rental Manager and selecting the Payments tab on the property you need to make changes to. Once you have clicked View all payments, click the Edit button next to the payment period, and select the Stop payments button.
If you need to change the start date of your payment term, you can do so only if your tenant has not yet started the setup process on their end. If your renter has made their first payment offline, they can mark this payment as paid in their payments dashboard. If the day your renter is set to start paying rent has changed, please reach out to support for additional help: rentpayments@zillow.com
To change the primary renter who is making the payments, if, for example. a different roommate would like to start making the payments, you will need to follow the same steps as you would if you're inviting an entirely new renter to make payments. (please see instructions above).
How do I update my deposit account?
To update your deposit account, please follow the steps below:
- Go to the Payments tab of your listing in Zillow Rental Manager.
- Select View all payments in the top right corner of the payments section.
- On the right side of your payment dashboard, click the edit button under Deposit account.
From here you can add your preferred deposit account. Please note that this cannot be a savings account. If you have payments set up on any other properties, the deposit account will be updated for them as well.
How do I update my renter’s information?
If your tenant's email changed, they will need to update their email from their Account Settings page. This will enable them to use their new email to log in and manage their payments. It will also automatically update their payment notification contact email.
If your previous tenant has moved out and you need to set up a new one, you can stop payments for your previous tenant and then click Invite a new tenant to change the primary tenant.
If you need to extend your current renter's payment term so they can continue to make rent payments, you can do so by selecting the Edit button next to your current payment period information. Then select the new payment end date from the drop-down menu. Alternatively, you can select No end date/Month-to-month if your lease is month to month.
If your tenant needs their email address updated please contact our support team at rentpayments@zillow.com
You can find more information about updating the current rent amount in this article.
How do I stop collecting payments?
To stop payments, follow the steps below:
- Go to the Payments tab of your listing in Zillow Rental Manager.
- Click View all Payments
- In the Payment end date section, click Edit.
- In the pop-up window, select Stop payments.
If a payment is already in progress it is not possible to stop it.
How do I update the past due status on a payment?
At this time, we do not currently have a way for the landlord to record the payment as paid offline. However, Your renter is able to mark their payment as paid through their Payments Hub, Simply have your renter log into their payments hub here: https://www.zillow.com/renter-hub/payments, and select the Mark as paid link under the months that they have paid offline.
How do I refund payments?
Our payment system is set up for the renter to send rent payments to the landlord. We do not allow the landlord to refund the renter. If you need to return money to your tenant, you will need to connect with them offline to send them the payment.
How do I change the due date?
We do not currently have an option for you to edit the due date on your own, but we hope to have this available soon. In the meantime, contact support at rentpayments@zillow.com and we will update the due date for you.