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Managing Your Listings

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What you'll learn in this article:

 

How do I change the address on my listing?

Before a property is activated in Zillow Rental Manager, unit address changes are allowed. Once a property is activated, the address for that listing cannot be edited. 

To make an address change, you can clone your existing listing, which will carry over the listing’s original information (but place the property at a new address): 

  1. Log in to your Zillow Rental Manager account.
  2. Navigate to the listing at the incorrect address and click the three-dot icon.
  3. Click About address edits.
  4. Click “Clone this property” and follow the prompts.

Alternatively, you can create a new property with the correct address:

  1. Log in to your Zillow Rental Manager account.
  2. From the Properties page, click Add a property in the top right corner.
  3. Fill out the property information page.

If the address needs a minor change due to a typo, contact us by submitting a request at the top of the page.

You can archive the property at the incorrect address to remove it from displaying on your properties list. To archive a property:

  1. Select the property card you want to archive and click the three-dot icon. 
  2. Click Archive property.

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Claiming Rental Listings in Zillow Rental Manager

Question Answer
How does Zillow Rental Manager help real estate agents?  The key to a successful rentals business is efficiency, and Zillow Rental Manager helps agents fill vacancies fast. Zillow Rental Manager gets exposure for your rental listings on the most visited rental network on the web*, with three of the top six rental search sites (Zillow, Trulia and HotPads).** The Zillow Rental network is particularly valuable if you’re working to fill a single family vacancy, since houses, townhomes, duplexes and condos listed via Zillow Rental Manager get over five times as many views as they do on the next-largest rental network. We’ve made it easy to get started, easy to keep getting leads from Zillow Rentals, and easy to get tenants in the door with features like Zillow 3D Home® tours, online applications and online lease signing. It’s a great solution for busy real estate professionals. 
How is Zillow Rental Manager different from syndicating a rental listing via a feed?  Zillow Rental Manager gives you more direct control over how your listing appears on the Zillow Rental network and provides access to additional features that you may not know about if you currently syndicate listings via the MLS: free virtual tours via the Zillow 3D Home® app, online applications and online lease signing (upload your own or use our free lease-building tool in select states).
Can I transfer my existing listings into Zillow Rental Manager?  You can find and claim your prior and current listings using email address or phone verification. This will pre-populate the address and basic property details. Once you update with current photos and additional property information, you can activate the listing and expect to hear from prospective tenants in a matter of minutes. To start the process of claiming your listing, click here.
Do I have to add all listings tied to my contact information, or can I select which listings I want added to my account? At this time, there is only an option to add all listings that are tied to each email address and phone number. Once they are claimed to your Zillow Rental Manager account, you can archive any listings that you do not need access to.
I did not receive the verification email. How can I get my email verified to claim my listings? If you are not receiving the email to confirm your email address to claim your listings on Zillow Rental Manager, add no-reply@comet.zillow.com to your safe sender or contacts list. Also, check your spam or junk folders to see if the emails were filtered out of your main inbox.
I did not receive a call or text to verify my phone number. How can I get my phone number verified to claim my listings? If you did not receive a call or text to verify your phone number, double check to make sure your phone number was entered correctly. If it is correct and you still did not receive a code, request a new code on the verification screen. If you continue to experience issues and need assistance, contact us.


How do I change my payment/billing method for my rental listing?

As of May 2022, all listings posted directly to Zillow Rental Manager are free to publish with the option to upgrade to Premium. Free listings do not ask for credit card information.

To update your card information, choose the Enter a new card option when you activate a Premium listing. You can also update your card information while upgrading an active free listing to Premium.

Once you purchase Premium with your new card, the previous payment method will be deleted from our system. All future charges will post to your new card.


How do I change the property type on my listing?

To change the property type on your listing:

  1. Log in to your Zillow Rental Manager account.
  2. From the Properties page, click on the property you would like to edit.
  3. Click the three dot icon to the right of the property address.
  4. Select Edit property type.
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  5. You will have the options to choose House, Condo / Apartment Unit, or Townhouse from the property type list.

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Once updated, the changes will reflect publicly within 24 hours.

If the property type you selected is not accurately reflected on your listing, contact us by submitting a request at the top of the page.

 


Where can I view my billing or payment listing history?

To view a breakdown of your listing payments, you can access your Billing page by following the steps below:

  1. Log in to Zillow Rental Manager.
  2. Select on the profile icon on the top-right of your screen.
  3. Select Billing from the drop-down menu:

 

Alternatively, you can navigate to the Billing page.

 


Why am I not receiving emails from Zillow Rental Manager?

Inquires & Leads

If you are having issues with receiving email notifications for inquiries on your Zillow Rental Manager listings, check your spam or junk folders to see if the emails were filtered out of your main inbox, even if you’ve received these emails in the past. Once you locate these emails, you will need to mark them 'not as spam' or move them to your main inbox. This will help your email service algorithm route these emails correctly in the future. 

If you do not see the emails in your spam or junk folders, you will need to create a rule for the following domains to route to your inbox:

Verification Email

If you are not receiving the email to confirm your email address to access your feed listings through Zillow Rental Manager, add no-reply@comet.zillow.com to your safe sender or contacts list.

 


Why is my home on a building page?

When it comes to multi-unit buildings, the listings for individual units on the property will appear on the building page. For more information on building pages, you can also visit our help article What is a building page? 

You can list your unit for rent if it is privately owned using Zillow Rental Manager. The listing will be syndicated to Zillow, Trulia and Hotpads.


How do I deactivate my listing?

To deactivate your rental listing, follow these steps:

  1. Log in to your Zillow Rental Manager account.
  2. Click on the property you would like to deactivate.
  3. Next to the Overview tab, click the Find tenants tab.
  4. On the next screen, click Deactivate.

When you deactivate a listing, it may take up to 24 hours to be removed from HotPads, Zillow, and Trulia.

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Deactivated listings will remain as off-market on your properties page and can be activated again in the future. If you would like to archive your listing, so it no longer appears on your properties page, you can do so by clicking the three dot icon next to the address after you have selected the listing card for your rental. Then select Archive property within the pop up that appears. 

If your listing is posted through a feed or MLS, you will need to deactivate your property at that source. Once you have done so, it may take up to 24 hours to be removed from HotPads, Zillow, and Trulia. 

 


How do I edit my rental listing?

To edit your rental listing, follow these steps:

  1. Log in to your Zillow Rental Manager account.
  2. Click on the property you would like to edit.
  3. On the next screen click Edit. If the listing is not active you will click List my property to make edits to the property card.
  4. Make any desired edits including price, beds/baths, description, photos, amenities, and more.

The changes will be auto-saved, so you can exit the listing once you are done editing. It may take a couple of hours for your changes to be reflected on Zillow, HotPads, and Trulia.

If you are not able to locate your listing in your Zillow Rental Manager, make sure that you are logged in with the email you originally used to post the listing.

 


How is the "Days listed" counter determined?

Each active listing will show a Days listed counter. This counter tracks the total number of days a home has been actively listed on our site for rent or for sale.

The counter will reset automatically if your home is off-market in status for more than 31 days, ensuring that whenever we advertise a new listing on our site, it is in fact, a new listing.

Days on Zillow will be reset only under the following circumstances:

  • Listing is off-market for 31+ days, but the system did not recognize it.
  • Additional Unit – A new unit or portion of the property is being rented out.


Photo Uploading Tips

Zillow will support the upload and display of photos that meet the following requirements:

  1. Photos must be in JPG, GIF, PNG, or TIF image format.
  2. Photo file size must be smaller than 10 MB.
  3. Photo dimensions must be at least 330 pixels wide by 220 pixels high – we suggest 1536 pixels wide by 1152 pixels high for best quality.

If you are having trouble uploading photos, review the troubleshooting tips below for the most common photos issues.

Missing Photos

If photos are missing from your listing, it is likely the photos do not meet the format or size requirements specified above. There are many free software tools and online services for resizing photos. Edit the size of the photo using a photo editing tool before uploading it to Zillow.

  1. Uploading photos directly on Zillow Rental Manager – ensure your photos meet the requirements and attempt uploading again.
  2. Uploading photos via a listing feed – listing feed photos must be uploaded at the feed source instead of directly on Zillow. This will require contacting your agent/listing service directly to assist with the upload. Once the feed source has been updated, the photos will appear on Zillow within 24 hours.

If you continue to experience issues uploading photos after trying the troubleshooting tips above, contact us and we will be happy to assist you with the process.


Someone has posted a listing at my address without my permission, what should I do?

Zillow Rental Manager takes scams very seriously and are working hard to stop them from getting on our site. If you suspect that your listing has been posted without your permission, there are a couple things you can do to quickly get the scam listing taken down.

Be sure to report the listing on the site that has the scam listing. For example, on HotPads, there is a “Report” button in the menu selection above the property photos.

1. On Zillow, there is a “Report problem with listing” button. Click 'More' in the top right corner of the property page, then click "Report problem with listing".

2. On Trulia, there is a "Report this listing" button under the home features section.

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3. Contact Us with the full property address and the issue and we will investigate right away. 

 


Why is a different phone number showing on my rental listing?

Some Zillow Rental Manager listings receive routing phone numbers when they’re displayed on Zillow, Trulia, and HotPads. Routing phone numbers will still dial the phone number you provided on your Zillow Rental Manager listings, but they also allow us to prevent spam, protect your identity, and to combine your phone leads with your email leads into the Messages section of your Zillow Rental Manager account.

If your listing will receive a routing phone number, we will inform you in the Contact Information section of your edit listing page in Zillow Rental Manager, under the phone number you entered. When that listing is posted to Zillow, Trulia, and HotPads, the Contact Information section will also include the routing phone number that will be displayed to renters.

Renters can text routing phone numbers and will be prompted to provide their name and email address. This will show up as a lead in the Messages section of your listing. You can respond to the lead through your Messages inbox, and your response will be sent via email to the email address the renter provided through the text form.

 

How long will my listing stay on Zillow?

When renters browse and contact listings on Zillow, it’s important that they know the property is still available for rent. Because of that, we may ask you to confirm that your listing is still available. Here’s what you need to know about how long listings will stay posted on Zillow and how to best manage your listings.

By default, listings will remain active for 21 days. If your listing is still on Zillow after 14 days, you’ll get an email and a notification on your property dashboard in Zillow Rental Manager asking you to confirm if the listing is still available. That email and notification make it easy for you to deactivate the listing if it’s already been leased or to confirm it’s still available and keep it posted for rent. If you mark your listing as still available, it will remain on Zillow. In the following days, you’ll get another email and notification asking you to confirm the listing’s availability again. If you don’t respond, your listing will automatically deactivate on day 21.

You may get a request to confirm availability sooner if we have reason to believe that the listing is no longer available for rent. You’ll still be notified via email and on your property dashboard in Zillow Rental Manager to confirm its availability. If you don’t respond within seven days of that email being sent, your listing will automatically deactivate.

If you miss the email notification and your listing is deactivated, no need to worry. You can always reactivate it. To do so, return to your property dashboard and activate the listing to put it back on Zillow, Trulia, and HotPads. If you paid for a Premium listing, you’ll still have those benefits for 90 days after you paid.

It’s still always best practice to return to Zillow Rental Manager to deactivate your listing as soon as you find a new renter, even if you haven’t received an email asking you to confirm availability. This saves time both for you and renters. If you’re unsure how to deactivate a listing, follow the instructions in Manage Your Listings - How do I deactivate my listing? 

 

 

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