You can respond publicly on the site to any review you receive, by logging in and going to your Lenderhub> Reviews page, under each review you will see a place to respond.
Before responding to any negative review please read through this article: http://www.zillow.com/lender-resources/how-to-respond-to-negative-reviews/
You can flag a review if you believe it does not meet our Review Guidelines. Reviews will only be removed if they violate our guidelines. Review removal is rare, please be detailed in the comments related to your review flag.