Are lender reviews moderated before they are posted?

Absolutely. A dedicated team of specially trained moderators evaluate all reviews before they are published. Reviews must adhere to Zillow's Good Neighbor Policy and Review Guidelines, which means all contributed content must be respectful and appropriate. Content that we feel is inappropriate, off-topic, or not useful will not be published.

Once a consumer submits a review for you, it can take up to 7 business days to moderate a review. However, moderation time can be longer if our moderation team has questions or concerns for the reviewer or if the review does not meet our Review Guidelines and is rejected.

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