On the Reviews page in your Lender Hub, you’ll find a direct link that will allow your clients to review you. Share this link with your clients in a personal email asking them to write a review. This link will ask the borrower to sign into their Zillow profile or create a profile before being landed on the review collection form.
Clients can also write a review by clicking on “Write a Review” from your Zillow profile page. Some lenders prefer to give out their profile URL so that users will read their previous reviews first.
From the Reviews page in your Lender Hub, you can also see any pending reviews, reviews take 3-5 business days to be moderated before being published on the site. Reviews are checked for authenticity before being approved. Attempts to defraud the review system could result in the removal of a lender or consumer from our platform.