Where can I find my Concierge status messages and what do they mean?

Premier Agent Concierge status messages let you know what information Concierge has collected about your leads and indicate whether you should follow up or not.  You can always find the Concierge status in the Premier Agent App.

Where can I see the Concierge status for each lead?

In your Premier Agent App inbox. As each lead is contacted by the Concierge team, a summary status will appear below the lead’s name. When you open the message from the lead, a detailed status will tell you what Concierge found out and suggest next steps.



[1] A Concierge summary status is displayed below each lead in your inbox.  [2] When you open the message, a detailed status will let you know what to do next.

What do I do after Concierge contacts a lead? 

It depends – check the Concierge status first. Based on the information that Concierge collected about the lead, the status message will recommend that you do one of three things:

  • Follow up
  • Don't follow up
  • Follow up at your discretion


What should I do if I don't understand a status message? 

Here are all the status messages that might appear in the Premier Agent App:

Category 1: We're working this lead


Category 2: You're working this lead

Category 3: We connected you to this lead


Category 4: Don't follow up with this lead

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