What if I forgot my email address or no longer have access to the email address on my lender profile? December 12, 2023 17:41 Updated Please contact mortgagesupport@zillow.com and we can update your email address for you. Related articles You've listed one of my old email accounts, but that account is now closed and I can't access it. How can I request my data? How do I update my email address? Real Estate Professional - Submit a Request Form How do I change the email associated with my Zillow profile? (iPhone) How do I change the primary email address on my Zillow Group account?