Report Scams and Fraud

To report a fraudulent listing on Zillow:

Click on the "Report Listing" tab above the listing photos. You can then select "rental is no longer available," "fraudulent listing or spam," or "incorrect information/photos."

When reporting a rental listing, you will see 'Report Listing' in the blue toolbar running across the top of the page. 

 



When reporting a for sale listing, you will click 'More' in the blue toolbar running across the top of the page and then click 'Report problem with listing."


Scams are a reality of shopping online and offline.

Zillow strives to provide a safe online community, but you should always be wary of giving personal information, financial information, or payments of any kind to people you don't know personally.

Important: If you find a fraudulent listing on Zillow, please report it by clicking "Report Listing" and selecting "Listing seems to be fraudulent or illegal." on the listing page in question.

Red Flags for Scams

Requests to wire funds via MoneyGram or Western Union 

Most scams involve a request to wire funds. Do not wire funds to anyone you haven't met personally. Scammers create convincing reasons why they need to deal remotely. Likewise, do not accept wire funds that you did not initiate. 

Long-distance landlords/owners/agents
Many scams come from users in foreign countries who claim to be interested in purchasing, renting out, or selling a home. Be wary of claims from people who are contacting you from abroad because they are missionaries, U.N. workers, or in the military. 
 
Requests for verification codes
If you are asked to provide a code sent to your cell phone via text or phone call, this is a scam.

Requests for personal or financial information 
Do not provide your bank account number or Social Security Number to unknown sources. First verify it is a trusted source and then only provide this information sparingly.

Individuals claiming an affiliation with Zillow 
Zillow acts only as a source of information and is not involved in any transactions between buyers and sellers, renters and landlords, or borrowers and lenders. Any such offers are fraudulent activity.

Using Zillow for money exchanges 
Zillow does not handle money exchanges or escrow between buyers and sellers or tenants and landlords.  

Typos and sob stories 
Emails filled with spelling and grammatical errors are usually a sign of fraud. British spelling such as "favour" instead of "favor" is also a sign of a rental scam. Messages involving stories of family or financial issues, or of agents who charge too high a premium are usually fraud. 

Report Scams and Fraud

If you find a fraudulent listing on Zillow, please return to the listing page and click "Report Listing" and select "Listing seems to be fraudulent or illegal."

If you believe you have been scammed, report the incident to the FTC. If you sent money via Western Union or MoneyGram, report the incident immediately: if the recipient hasn't collected the money yet, the wire transfer company can reverse the transfer.
When reporting scams, include as much as possible of the following: the name and address of the sender, the send location, the date and amount of the transfer, the transfer fee, the date and actual location of the receipt, the name of the receiver, any information recorded regarding the receiver's identification, the reference number for the transfer, and the details of the nature of the issue.

 

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