You have the ability to submit a professional review at any time.
If you don't have one already, you will be prompted to create a profile on Zillow as a part of submitting a review. It helps ensure that reviews are from actual clients.
Submitting a review on Zillow:
1. Go to Zillow.com and register for a free profile (if you already have a profile please log in).
2. Search for your agent within our directory and on their profile you will see the "Write Review" button.
Once you submit your review it will be sent to moderation. We moderate each review before publishing it on Zillow. If the review meets our guidelines it will be published onto the professional's profile. You may also check the status of your review in the Reviews Written section of your Zillow profile.
How does the review and rating system work?
Reviewers can enter remarks about an agent in a free-form review box. Reviewers can also rate the agent on several criteria: local knowledge, process expertise, responsiveness and negotiation skills. Ratings run on a scale of 1 to 5, indicating how likely a consumer is to recommend an agent with 5 "very likely" and 1 "very unlikely." An agent's overall rating is then calculated by averaging the "likelihood to recommend" rating with the 4 sub-ratings (local knowledge, process expertise, responsiveness and negotiation skills). The ratings and reviews appear on the agent's profile.
Can anyone write a review?
Only buyers and sellers who have communicated or worked with an agent can write a review and submit a rating on that agent. Note that we do provide a Service Provided category for "Never responded to my inquiry" for cases where a reviewer contacts an agent but does not receive a response. So, reviews may be left for cases of "attempted contact." Reviewers must register and create a profile on Zillow, then indicate the appropriate "Service Provided" option: the agent helped them buy or sell a home, or both, they shopped but didn't buy, listed but didn't sell, etc. A review cannot be submitted for an agent "on the other side" of the transaction. For example, we would not permit a review from a home buyer left for the agent representing the home seller. Zillow will determine whether such a relationship exists at our discretion and based solely on information contained in the review itself, or upon subsequent requests for clarification from the reviewer, where we deem such clarification necessary.
Please click here for video instructions.