How does Co-Marketing billing work when the agent cancels?

• Agents have an advertising budget that they pre-pay for and every Co-Marketing lender bill acts as a credit back to the agent that is deducted from their future invoices. When an agent schedules a cancellation, the advertising campaign is cancelled at the end of the current billing period that the agent has already paid for. Upon cancellation, the Co-Marketing is also cancelled. Since lenders are billed in arrears, they are billed one last time after cancellation for the advertising received in the previous month. This last lender payment is sent back to the agent as a credit. After 30 days, once the billing system recognizes that there are no invoices to apply the credit towards, the final Co-Marketing payment is refunded back to the agent’s card.
• Please note, if the lender declines they will have 14 days to make up this missed payment. If the payment is not processed within this timeframe the agent will not receive a final credit.