My account has gone into Past Due status. How can I bring it up-to-date?
- If your account has gone into Past Due status, you'll have a 30-day grace period from the past due date to satisfy the balance. Our system automatically attempts to recharge your account on the 7th, 10th, 15th, 22nd, and 29th days. Your advertising will be automatically canceled unless the past-due balance is satisfied by the 30th day.
- During the 30-day grace period, you also have the option to split up the payment between different payment methods rather than paying the full amount to the primary payment method if you wish to do so. You can do this by adding additional payment methods before attempting to pay the past-due invoice.
- If you have questions or concerns about this, please contact Partner Support directly by calling 888-466-3501.
How does Co-Marketing billing work when the agent cancels?
Agents have an advertising budget that they pre-pay for and every Co-Marketing lender bill acts as a credit back to the agent that is deducted from their future invoices. When an agent schedules a cancellation, the advertising campaign is cancelled at the end of the current billing period that the agent has already paid for. Upon cancellation, the Co-Marketing is also cancelled. Since lenders are billed in arrears, they are billed one last time after cancellation for the advertising received in the previous month. This last lender payment is sent back to the agent as a credit. After 30 days, once the billing system recognizes that there are no invoices to apply the credit towards, the final Co-Marketing payment is refunded back to the agent’s card.
- Please note, if the lender declines they will have 14 days to make up this missed payment. If the payment is not processed within this timeframe the agent will not receive a final credit.