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Team Profiles and Lead Routing

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Can I add my admin as a private team member?
How can I tell what teams I am part of?
Can a team leader also be a private member of another team?
Can you be a private team member on multiple teams?
How do I change a team member's status to private?
When should I add an agent as a private team member?
What's the difference between public and private team members?
What are private team members and when do I use this option?
Is the reminders page accessible by all team leaders even if they don't have routing rules set up?
Are private team members eligible to receive reminders set by team leaders?

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What happens if a lead is reassigned?

June 01, 2017 14:33
Updated

If a lead is reassigned to a new agent, any open reminders will be applied to the newly-assigned agent.

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What happens once a lead is assigned?
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Can team leaders create their own rules?
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