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Team Profiles and Lead Routing

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Routing Leads to Team Members
Agent Capacity and Lead Routing
Can I add my admin as a private team member?
How can I tell what teams I am part of?
Can a team leader also be a private member of another team?
Can you be a private team member on multiple teams?
How do I change a team member's status to private?
When should I add an agent as a private team member?
What's the difference between public and private team members?
What are private team members and when do I use this option?

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Can I set rules for specific people on my team?

June 01, 2017 14:33
Updated

No, the rules either apply to your entire team (when rules are turned on) or no one on your team (when rules are off).

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Can team leaders create their own rules?
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Do I need to download the PA App?

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