Zillow Help Center
Search for answers to your questions by entering keywords below, or look through our FAQs
Important Announcements
- - Zillow is verifying manually submitted FSBO and FSBA listings. Please see this FAQ for more information.
- - Real Estate Pros; protect yourself online. Beware of scam leads. See this FAQ for more information.
Zillow Canada
Canada FAQs
- Do you have a Press Release around Zillow adding Canadian listings?
- Will listings be visible in Canadian French?
- Will listings be in Canadian or U.S. Dollars?
- Do you have a CAD to USD conversion calculator on listings?
- Will you have listings from Quebec?
- Will Canadian listings be on Zillow’s mobile apps, or other Brands, like Trulia?
Professionals
- Do listing agents get charged for leads on their own listings?
- As the listing agent, is my information included on the listing?
- My client doesn’t want their listing on Zillow. How do I take it down?
- Do you have a Premier Agent program for Canadian agents?
- Will Canadian listings on Zillow have a Zestimate? If not, Are you developing one?
Homeowners and Home Shoppers
- Will my Canadian phone number work in the contact box for the listing agent?
- If I set a price limit, how does that work when toggling between U.S. and Canada?
- What if I don’t want my home on Zillow?
- Can I save searches for Canadian homes, or favorite Canadian homes?
- I own a Canadian home – why isn’t it on Zillow?
- How do I view Canadian listings on Zillow?
Homeowners
Zillow FAQs
- What is Zillow?
- What is a property page?
- Where does Zillow get information about my property?
- How do I remove my home from Zillow?
- How do I create a free Zillow profile?
- What if I forgot my password?
Claim Your Home & Edit Home Facts
- Owner Dashboard
- How do I correct the bedrooms, bathrooms, and square footage of my home?
- How do I claim or unclaim my home?
- How do I correct my home location on the map?
- How do I add or remove photos of my home?
- How do photos of my home get on Zillow?
Zestimates
- Where does Zillow get the price and tax history data for my home?
- What is a Zestimate® home value?
- What is a Rent Zestimate®?
- How accurate is the Zestimate®?
- Can the Zestimate® be updated?
- How can real estate pros work with the Zestimate®?
Sales and Tax History
Report a Listing
Ratings and Reviews
Professionals
Premier Agent® advertising – now across Zillow and Trulia
- ★ Next Evolution of Premier Agent: Contact Lead Statuses
- ★ Innovations to Premier Agent
- Top 3 Rank Featured Placements
- Combined Zillow and Trulia Advertising: FAQ
- What is Premier Agent Advertising?
- What determines which agents show up in a buyer’s agent list?
Premier Agent® App
- How do I turn on my push notifications?
- iOS 11 Accessibility Update
- Creating Tasks
- My Agent
- Text Messaging
- Getting Started
Zillow Home Tour Highlights
Zillow 3D Home App
Seller Boost
- How do I know if the lead I received in my Premier Agent Inbox is a lead from Seller Boost?
- How many seller leads can I expect?
- What will happen to my Trulia Seller Ads?
- Will I still be able to purchase Trulia Seller Ads?
- Is this just a rebranding of the Trulia Seller Ads?
- What happened to the off-market leads I used to get?
Team Profiles and Lead Routing
- ★ Who can set up team routing rules?
- Can I add my admin as a private team member?
- How can I tell what teams I am part of?
- Can a team leader also be a private member of another team?
- Can you be a private team member on multiple teams?
- How do I change a team member's status to private?
Premier Agent Direct
- How to get started with Premier Agent Direct
- Premier Agent Direct - Postcards
- How to prepare for your video shoot
- Can I use my professionally produced video outside of the Zillow Group network?
- How do I re-order the photos in my Premier Agent Direct Facebook ad?
- How do I schedule my video shoot included with my Premier Agent Direct advertising?
Premier Agent Direct - Postcards
- How to get started with postcards
- How do I verify my office address?
- When are postcard notification emails triggered and how do I order my postcards?
- What action should I take when I receive a postcard response notification?
- How do I make edits to my postcards?
- Where do I review the legal disclaimers on my postcard?
Video Walkthrough
- Video Walkthrough No Longer Supported in Android Apps
- What is the difference between a video walkthrough and an enhanced video walkthrough?
- What are the submission guidelines for listing videos and enhanced video walkthroughs?
- What is the stack rank for sort order if videos are sorted to the top?
- How do I approve a video?
- How do I show the seller my video before it goes live?
Listings
- Manual posting ends May 1
- My listing should be posted on Zillow
- How do I post a home for sale directly through Zillow?
- How can I make a change to my listing?
- Why is there a yellow banner on my listing that says "Beware of suspicious listings"?
- My listing does not appear where I expected
Premier Agent® Websites
- What is the newest Premier Agent® Website theme?
- What is the difference between a Website and a Domain Name?
- How do I change domain name DNS settings?
- How do I set up IDX on my Premier Agent® Website?
- How do I add my Google Analytics ID?
- How do I set a Static Home Page?
Profile and Advertising
- ★ My Agent: Appear front and center on listings
- ★ Beware of spam
- How do I create a professional real estate account on Zillow Group?
- How do I change the primary email address on my Zillow Group account?
- How do I change my professional information?
- How do I edit the About Me/Us Section?
Premier Agent® Reviews
dotloop Premier Agent Integration
Home Shoppers
Searching for Homes on Zillow
- I received an email asking me to confirm I’m working with an agent. What does this mean?
- How do I search for homes?
- Saved Searches and Saved Homes
- Deleting or Editing a Saved Search
- Deleting a Saved Home
- What is the buyer's agent list?
Mortgage Tools on Zillow
Foreclosure Information
Report a Listing
Home Sellers
Selling Your For Sale by Owner on Zillow
Updating Listing Information on your FSBO
- Why am I unable to edit my for sale by owner listing?
- How do I cancel my for sale by owner listing?
- How do I edit my for sale by owner listing?
- How do I add photos to my for sale by owner listing?
- How do I add an open house to my for sale by owner listing?
- How is the days on Zillow counter determined?
Make Me Move
Listing FAQs
- Zillow Listings Quality Policy
- Why is my home on a building page?
- Where does Zillow get its listings?
- How can I tell if my listing is syndicated or directly posted on Zillow?
- Where is my listing?
- How do I edit information or reduce the price on my listing?
Renters
Rental Applications
- Why must I wait 30 minutes before retrying my identity verification?
- Why can't I verify my identity?
- How much does it cost?
- What is included with the online rental application?
- What does it mean to have a portable, or “reusable” application?
- What happens after I submit my application?
Online Rent Payments
- How do I get set up to pay my rent online?
- How do you protect my personal information?
- What forms of payment can I use?
- What does it cost to pay my rent using your service?
- What types of credit cards do you accept?
- How many automated rent payments can I schedule in advance?
Tools and Resources
Searching for a Rental
Contacting a Property Manager
Low income rentals and Section 8 Housing
Renter FAQs
Report a Listing
Landlords
Rental Applications
- Why do I see multiple applications from the same applicant?
- What questions are included in the online application? Can I see a sample?
- How can I make sure that I use the criminal background check in a way that promotes fair housing?
- Why can't I see the background check?
- How can I comply with my Fair Housing Act obligations while using the applications product?
- If my state has rules about the application fees that I can charge to my applicants, can I adjust the fees that Zillow charges to applicants?
Rent Payments
- What happens if the tenant does not receive the payments setup email?
- What if my tenant’s bank isn’t supported?
- What if my bank isn’t supported?
- What if the tenant does not have enough money in their account?
- Will you report rent payments to the credit reporting agencies?
- Do you report my rent payments to the IRS?
Rental Video Walkthrough
List a Rental
Edit Your Listings
Managing Rental Contacts
Report a Listing
Postlets is now Zillow Rental Manager
Co-Marketing (Premier Agent Lender)
Co-Marketing Best Practices
Program Overview
Co-Marketing Setup
Billing
- Co-Marketing Charges
- How can I update my credit card?
- How can I cancel my Co-Marketing?
- My Payment Declined
- How can I access my monthly co-marketing receipts?
- How can I increase or decrease my monthly spend?
iOS Mobile Apps
iPhone FAQs
- Having problems with your Zillow Mobile App?
- I am not able to log in to the mobile app, what do I do?
- How do I change the email associated with my Zillow profile?
- How do I reset my password?
- How do I unsubscribe from email alerts and push notifications?
- How do I search for homes on the Zillow mobile app?
iPad FAQs
- Why does my listing say "Claimed"?
- How do I unclaim a property?
- Can I cancel my Make Me Move listing in the Zillow mobile app?
- How do I search for homes on the Zillow mobile app?
- Having problems with your Zillow Mobile App?
- I am not able to log in to the mobile app, what do I do?
Zillow iOS Mobile Apps
Lenders
Lender Resource Center
Co-Marketing (Premier Agent Lender)
- How can I download my Zillow contacts?
- How are duplicate profiles with co-marketing consolidated?
- How can I create a lender profile?
- How can I send review requests?
- How can I add my NMLS #, photo and company information?
- How can I access my monthly co-marketing receipts?
Lender Reviews
- How do I edit my lender review?
- Why has my review not been posted?
- Why was my review rejected?
- Can I give customers incentives to review me on Zillow?
- How do I request reviews?
- What happens after I flag a review?
Lender Profiles
- How do I change an existing Zillow account to a Lender account?
- What type of profile photo should I upload?
- What type of lender profiles are allowed on Zillow?
- How do I request reviews from my new lender profile?
- What do I do if I forgot my password?
- How do I update my email address?
Android Mobile Apps
Android Phone FAQs
- How do I unclaim a home?
- Why does my home say "Claimed"?
- Having problems with your Zillow Mobile App?
- I am not able to log in to the mobile app, what do I do?
- How do I change the email associated with my Zillow profile?
- How do I reset my password?